Kindly review our disclaimer thoroughly along with any linked information to understand our policies and procedures.

• • Sanitary Sources and its associated website www.sanitarysources.com will hereinafter be referred to as Sanitary Sources and/or this website.
• • References to ‘we,’ ‘us,’ and/or ‘our’ signify Sanitary Sources.
• • References to ‘you’ or ‘your’ mean the person using the website and/or its services.

Please note that Sanitary Sources reserves the right to amend the website content, including the current Returns, Refunds, and Cancellation Policies, at its sole discretion and without prior notice. We recommend you regularly check the website for updates.

Return, Refund & Cancellation Policy

By signing the receipt voucher provided by the shipping courier upon order delivery, you acknowledge and confirm that you have received the purchased items in good condition. Consequently, returns or refunds for defective items become inapplicable.

• • Issues and defects with orders will be addressed on a case-by-case basis by the Sanitary Sources team.
• • Do not send product(s)/item(s) to Sanitary Sources before contacting the team for instructions.
• • Upon contact, you will be assigned a return authorization number. Any product(s)/item(s) returned without this authorization number may be misplaced, and replacement or website credit refunds may not be possible.
• • If you change your mind after purchasing a product/item from Sanitary Sources, please reach out via our Contact Us page to explain your reasoning.
• • Sanitary Sources offers a return/exchange service valid for 7 days after you receive the shipment.
• • If you fail to request a return or exchange within 7 days of receiving the shipment, your claim will no longer be valid.

Cancellation Policy:

• 1. If the product(s) have not yet been dispatched to the shipping courier, we can cancel the order immediately and issue a full refund.
• 2. If the product(s) have already been dispatched, the cost of the product will be refunded via website credit. However, you will need to arrange and cover the full cost of returning the order.

The returned product(s)/item(s) must meet the following conditions:

• • They must be in their original condition and packaging.
• • The product(s)/item(s)’ tags, the original invoice, and the assigned return authorization number must be included.

Refunds or replacements will only be processed after the Sanitary Sources quality control team verifies the returned product(s)/item(s). Once the return is processed successfully, you will receive website credit via email from Sanitary Sources.

Please note: Shipping charges on returned items cannot be refunded.

• 3. Issues or defects with orders will be handled on a case-by-case basis. Upon approval from Sanitary Sources management, we may accept returned product(s)/item(s) for website credit within 7 days of receiving the shipment, provided the returned items meet the outlined conditions.
• 4. In rare instances where the received product(s)/item(s) are damaged due to a defect in material or workmanship, we will offer a replacement (if available in stock) or a reimbursement via website credit.
• 5. Discounted product(s)/item(s) are non-returnable and non-refundable.
• 6. Product(s)/item(s) categorized as earrings and piercings on Sanitary Sources are non returnable and non-refundable.
• 7. If you receive the wrong product(s)/item(s), immediately contact Sanitary Sources’ customer service. We will cover the full cost of the return and ensure you receive the correct product(s)/item(s) at no additional cost. Note that before dispatching the correct items, the incorrectly sent items must first be returned to us.

You are required to inspect your products upon receipt and file any claims within 7 days.

After-Sales Service

At Sanitary Sources, we aim to provide excellent customer service while ensuring the material and workmanship quality of our products prior to shipping.

Sanitary Sources offers after-sales service assistance on a case-by-case basis.

• • This service may include a replacement of the same product (if available in stock) or website credit.
• • After evaluating the type of service needed, you will be notified via email.

Some services may incur additional charges. You will be notified for approval before any service is carried out.

Important Notes:

• • Do not send product(s)/item(s) to Sanitary Sources before contacting the team and receiving a return authorization number. Product(s)/item(s) returned without this number may be misplaced, making replacement or website credit refunds difficult.
• • The product(s)/item(s) must be in their original condition and packaging, along with their provided tags, the original invoice, and the assigned return authorization number.

To request a service, submit a brief description on our Contact Us page, including your name, email address, physical address, and daytime contact number.

Shipping Charges:

You are responsible for shipping charges to Sanitary Sources unless informed otherwise.